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TERMS AND CONDITION OF USE

TERMS AND CONDITION OF SALES

PRICES

The prices of the products published on the website are in EURO and DO NOT include shipping.
Published prices are inclusive of VAT.
All orders placed on the site shall be payable in EURO.

The prices of the products visible on the site may be subject to periodic changes.
The products will be invoiced on the basis of the rates in force at the time of the confirmation of the order.

PAYMENT TERMS

"La Bottega di Gnomo Febo" accepts different methods of payment:

  • PayPal and Credit Cards (online payment through a secure payment system).
  • Bank Transfer.

SHIPPING TERMS

Shipping times vary from 1 to 3 working days depending on the method of payment chosen by the customer. "La Bottega di Gnomo Febo" will not be liable for delays due to strikes of postal services or other imponderables provided for by the legislation on the transport of goods. "La Bottega di Gnomo Febo" sends its products throughout Italy and in the rest of the world.

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CUSTOMER SERVICE

For any information or request you can contact directly the Gnome Febo writing to This email address is being protected from spambots. You need JavaScript enabled to view it.

SATISFIED OR REFUNDED

Within 14 days of receipt of the goods, the customer may exercise the right of withdrawal if it does not find the product to his liking; the costs and risks of transport for the return of the asset are charged to the customer (Italian Law 21/14).
Within 14 days from the return, we will then to reimburse 100 % of the value of the product, excluding incidental expenses (costs of transport and order management) or if the customer prefers, I will replace the item with an equivalent product.
The right of withdrawal is only applicable if the product, although open, is "as new": intact, complete (packages included), in perfect condition, complete with all accessories also intact. In the case of products that do not meet these characteristics "La Bottega di Gnomo Febo" reserves the right to refuse the withdrawal or apply a reduction on the price (Italian Law 21/14).
n order to be able to take advantage of the right of withdrawal is necessary, within 14 days from the date of receipt of the goods, send return request - via mail or registered mail - specifying:

  • Name and Surname
  • Order Number
  • Date of receipt of the goods
  • Code or Name of the products that you want to return
  • Reson for return

The customer will receive subsequently a mail with infos about product return.

RESPONSIBILITY

the images of the products on www.lognomo.com are original photographs, but are nevertheless intended indicative and purely by way of example. Do not exclude possible differences due to the different visualization tools (screens and monitors) of same. The products offered are in compliance with the current Italian legislation and rules applicable in Italy. Photographs, texts, graphics, information and characteristics reproduced and illustrating the products are not contractual. Then, "La Bottega di Gnomo Febo" will not be held responsible in the event of an error or omission in one of these photographs, texts, graphics, information and characteristics of the products. For any questions about the product you can contact Febo the Gnome to This email address is being protected from spambots. You need JavaScript enabled to view it.. "La Bottega di Gnomo Febo" cannot be considered responsible for the failure to fulfill the contract in the event of breakage of the stocks or unavailability of the product, force majeure, disturbances or strikes total or partial, in a particular way of postal services and of the means of transport and/or communication, flooding, fire. Some hypertext links on the site may postpone to other sites other than www.lognomo.com. "La Bottega di Gnomo Febo" rejects any liability in the case in which the content of these sites is contrary to the legal provisions and regulations in force.

PROTECTION OF PERSONAL DATA

"La Bottega di Gnomo Febo" undertakes not to disclose to third parties the customer information if not in cases strictly necessary for the proper performance of the delivery of the order. All information submitted by customers are confidential. Will be used internally only for the treatment of the order.
The customer has a right of access, rectification and opposition to personal data that concern him.
The information about orders are subject to an automatic processing of data whose responsible is "La Bottega di Gnomo Febo". This automatic processing of data has the aim to define a level of analysis of a transaction and to combat fraud by credit card. "La Bottega di Gnomo Febo" is the recipient of the data relating to the orders. The non-transmission of these data prevents the realisation and the analysis of the transaction of the customer.
The occurrence of a debt due to a fraudulent use of a credit card will result in the inclusion of data on orders associated with the outstanding debt within a file with the payment incidents created by "La Bottega di Gnomo Febo". Also an irregular declaration or a fault may also be the subject of a specific treatment.
In accordance with the current law on the processing of personal data, the customer can have at any time a right of access, rectification and opposition to the collection of personal data by writing This email address is being protected from spambots. You need JavaScript enabled to view it.

INTELLECTUAL PROPERTY

All the texts, comments, works, illustrations and images featured on this site are protected by copyright and intellectual property throughout the world. For this reason and in accordance with the provisions of the Code of intellectual property, it is authorized only a private use unless there are different provisions or more restrictive of the code of intellectual property. Any other use will be considered as a counterfeiting and sanctioned by way of Intellectual Property without prior authorization of "La Bottega di Gnomo Febo". Any total or partial reproduction is strictly prohibited.

DISPUTES

This contract is subject to Italian law. Any composition of dispute can be made by writing to This email address is being protected from spambots. You need JavaScript enabled to view it.; in the case of non-consensual agreement, will be the responsibility of an Italian court. Alternatively you can access the platform ODR (Online Dispute Resolution) developed by the EU Commission for the out-of-court dispute resolution online.

DUTIES OF THE CUSTOMER

When, on the order form, the customer confirms his purchase, he declares to accept the contents and the general conditions of sale of "La Bottega di Gnomo Febo".
The present general conditions of sale are governed by Italian law and can be changed at any time and without notice.

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